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    Home»Jobs»Guest Experience Agent – The Chedi Lustica Bay
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    Guest Experience Agent – The Chedi Lustica Bay

    Guest Experience Agent

    Location: Tivat

    Job description:

    • Welcoming and greeting guests prior to and during arrival and bidding farewell, staying in touch with them after the stay, ensure that the Guest Journey Cycle is complete
    • Ensuring that guests receive the highest quality of service leading to experience that will be memorable and encourage returns
    • Assisting guests in cases of immediate needs
    • Assisting Front Office Team when needed
    • Strict adhering to LQA Standards
    • Gathering and sharing all useful information about guests and their preferences, requests, needs and habits
    • Handling minor guest complaints and including superior position colleagues when needed
    • Knowing all the details about the hotel offers and about the tourist activities in the local region and being able to present accordingly
    • Walking through the hotel, recognizing guests and their potential needs and engaging with them appropriately
    • Responding to all guest inquiries
    • Other duties within the Guest Experience, Concierge or Front Office spectrum

    Knowledge, Skills, Abilities and Other Traits:

    • University or High School Degree
    • Highly responsible, extremely organized, passionate about hotel industry and customer service
    • Customer oriented personality
    • Outstanding orientation to details and accuracy in daily work
    • Superb communication and presentation skills
    • Appealing and pleasant appearance
    • Flexibility to work extended hours if needed
    • Knowledge of LQA Standards would be considered as a significant advantage
    • Previous knowledge of Opera PMS is preferred, not mandatory (full training will be provided)
    • Good knowledge of MS Office Suite
    • Excellent knowledge of local and English language, both verbal and written
    • At least 1 year experience in upscale hotel in Front Office department or in a similar role

    What they offer:

    • An opportunity to be a part of Front Office Team in one of the best rated and awarded hotels in Montenegro
    • Provided meals in Team Canteen
    • Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
    • Organized accommodation in the vicinity of the resort
    • Regular Chedi employee discounts
    • Regular Orascom employee discounts
    • Regular LHW chain employees discounts
    • Competitive salary + service charge
    • Incentive Program
    • Training & development opportunities

    If you think you are a good match -> submit your application via their official career webpage HERE

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