Guest Experience Agent
Location: Tivat
Job description:
- Welcoming and greeting guests prior to and during arrival and bidding farewell, staying in touch with them after the stay, ensure that the Guest Journey Cycle is complete
- Ensuring that guests receive the highest quality of service leading to experience that will be memorable and encourage returns
- Assisting guests in cases of immediate needs
- Assisting Front Office Team when needed
- Strict adhering to LQA Standards
- Gathering and sharing all useful information about guests and their preferences, requests, needs and habits
- Handling minor guest complaints and including superior position colleagues when needed
- Knowing all the details about the hotel offers and about the tourist activities in the local region and being able to present accordingly
- Walking through the hotel, recognizing guests and their potential needs and engaging with them appropriately
- Responding to all guest inquiries
- Other duties within the Guest Experience, Concierge or Front Office spectrum
Knowledge, Skills, Abilities and Other Traits:
- University or High School Degree
- Highly responsible, extremely organized, passionate about hotel industry and customer service
- Customer oriented personality
- Outstanding orientation to details and accuracy in daily work
- Superb communication and presentation skills
- Appealing and pleasant appearance
- Flexibility to work extended hours if needed
- Knowledge of LQA Standards would be considered as a significant advantage
- Previous knowledge of Opera PMS is preferred, not mandatory (full training will be provided)
- Good knowledge of MS Office Suite
- Excellent knowledge of local and English language, both verbal and written
- At least 1 year experience in upscale hotel in Front Office department or in a similar role
What they offer:
- An opportunity to be a part of Front Office Team in one of the best rated and awarded hotels in Montenegro
- Provided meals in Team Canteen
- Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
- Organized accommodation in the vicinity of the resort
- Regular Chedi employee discounts
- Regular Orascom employee discounts
- Regular LHW chain employees discounts
- Competitive salary + service charge
- Incentive Program
- Training & development opportunities
If you think you are a good match -> submit your application via their official career webpage HERE